OkayBaji FAQ – Complete Guide to Frequently Asked Questions

The minimum age to register at OkayBaji is 18. Anyone under 18 cannot create an account. Age is confirmed during KYC verification, and accounts found to have provided false information will be closed.

You can start with small deposits and play without full verification. However, KYC is mandatory to make withdrawals and for larger transactions. KYC requires a copy of your National ID (NID) or passport, along with a selfie.

No. Each mobile number can only be used to register one account. If the same person creates multiple accounts, all accounts will be closed and balances may be forfeited. This rule is strictly enforced to prevent bonus abuse.

On the login page, click the "Forgot Password?" link. An OTP will be sent to your registered mobile number or email. Verify your identity with the OTP and set a new password. The entire process takes 2–3 minutes.

After 5 consecutive incorrect password attempts, your account will be temporarily locked. It unlocks automatically after 15–30 minutes. For a quicker fix, reset your password or contact us via live chat.

Some account details can be changed before KYC verification is complete. However, once KYC is done, your legal name and date of birth cannot be changed. To update your mobile number, contact support and verify your identity.

You can request self-exclusion or account closure through Account Settings. Make sure to withdraw your balance before closing. If you want to close your account for responsible gaming reasons, Responsible Gaming See page.

For most payment methods, deposits are credited instantly (within 1–5 minutes). Bank transfers may occasionally take 15–30 minutes. If more than 30 minutes have passed, contact support with your transaction ID.

For KYC-verified accounts, withdrawals are typically processed within 5–30 minutes. Bank transfers may take 1–3 banking business days. Additional verification may be required for your first withdrawal.

The minimum deposit varies by payment method. Mobile banking typically offers the lowest minimum. To see the latest updated limits, Deposit Page here.

OkayBaji does not charge any fees for deposits. However, your payment provider may apply a transaction fee. Withdrawals are also generally free of any charges from OkayBaji.

Withdrawals are generally required to be processed through the same method used for the deposit. This is a standard anti-money laundering measure. If you need to withdraw via a different method, please contact support.

If your deposit is pending, wait 30 minutes. If it still hasn't gone through, contact live chat with your payment app's transaction ID and receipt. Our team typically resolves issues within 15 minutes.

Common reasons for a rejected withdrawal include: incomplete KYC, unmet bonus wagering requirements, or mismatched account details. The reason for rejection will be shown in your notification. Contact support to resolve the issue.

No. Under OkayBaji policy, deposits must be made from a payment account registered in your own name. Depositing from a third-party account may result in your withdrawal being frozen and your account placed under review.

A wagering requirement (or rollover) means you must place bets totaling a specified multiple of the bonus amount before you can withdraw it. For example, a 5x wagering requirement on a BDT 1,000 bonus means you must wager BDT 5,000 before the bonus can be withdrawn.

Yes, most bonuses come with a set expiry period. Typically, the wagering requirements must be met within 7–30 days of receiving the bonus. Once the period expires, the bonus is automatically cancelled. The validity period for each bonus is stated in the offer details.

You'll receive a referral bonus when someone registers using your referral link or code and makes their first deposit. The bonus amount varies based on the number of referrals. For more details, on the Promotions page here.

Yes, many bonuses can be cancelled through your account settings or by contacting support. However, cancelling a bonus may also void any winnings earned using that bonus. Please consider this carefully before proceeding.

OkayBaji offers a regular weekly cashback promotion. A set percentage of your net losses for the week is returned as cashback. To view the current cashback offer, Promotions page Visit.

Promo codes are available on OkayBaji's official on the Promotions page Yes. Enter the code in the designated field during registration or when making a deposit. Once verified, the associated bonus will be credited to your account automatically.

Yes, OkayBaji offers Live Betting (In-Play Betting). You can place bets in real time by watching the odds as the match unfolds. Since odds change rapidly during live play, quick decision-making is essential.

If a match is cancelled or abandoned, all bets are generally refunded. However, specific conditions may apply separately. For matches interrupted mid-game due to rain or other reasons, the relevant rules on the Terms & Conditions page available.

Once placed, bets generally cannot be cancelled. However, if the Cash Out feature is active, you can sell part or all of your bet at a set amount while the match is in progress. Cash out odds are typically lower than your original bet.

OkayBaji displays odds in decimal (e.g., 2.50), fractional (e.g., 3/2), or international formats. Decimal odds of 2.50 mean a BDT 100 bet returns BDT 250 in total (BDT 150 profit). The lower the odds, the higher the favorite's probability of winning.

A parlay (or accumulator) bet combines multiple match selections into a single wager. If all selections are correct, the payout is significantly higher — but if even one selection is wrong, the entire bet is lost. Parlays carry higher risk but offer greater rewards.

Maximum bet limits vary by event, market, and account level. Limits are higher for major international matches. The limit for a specific event is displayed directly on the betting slip.

After logging in, go to the "Betting History" or "My Bets" section to see a full record of all your bets. Date, match, odds, stake, and result — all the details are available there.

To install an APK on Android, you need to enable the "Install from unknown sources" permission. Go to your phone's Settings > Security > and turn on "Unknown Sources" or "Install from unknown sources". You can turn it off again after the installation is complete.

The app offers exclusive push notifications, faster performance, and some app-only promotions. The game selection and features are the same across both platforms. That said, the app is more convenient for daily updates and score tracking.

For Android App Download Page Download and install the new APK from there — your existing data will not be lost. For iOS, updates are available through the App Store. New versions typically include bug fixes and new features.

First, close the app and reopen it. If the issue persists, restart your phone and check your internet connection. If it still does not resolve, uninstall the app and install the latest version. If the problem continues, contact support.

Yes, you can log into the same account from multiple devices. Logging in on one device does not prevent you from signing in on another. For security, it is advisable to log out of any devices you are not actively using.

Go to Account Settings > Security > Two-Factor Authentication. Verifying your mobile number will activate 2FA. From that point on, an OTP will be required at every login. Enabling 2FA significantly improves your account security.

Change your password immediately and notify OkayBaji support via live chat. Log out of all active sessions in your account settings. Our team will investigate promptly and take the necessary action.

No, never. No OkayBaji staff member will ever ask for your password or OTP via SMS, email, or phone call. If anyone claims otherwise, it is a phishing attempt. Report it to our support team immediately.

Yes, Privacy Policy you may request the deletion of your personal data. However, certain data may need to be retained due to legal obligations or ongoing investigations.

Contact the OkayBaji security team via live chat or email. We appreciate responsible vulnerability reporting and have rewards in place for those who do.

No. Your balance is kept safe during self-exclusion. Once the exclusion period ends (minimum 6 months), you can apply to reactivate your account and withdraw your balance.

Responsible gaming support in Bengali is available through OkayBaji's live chat. Additionally, Responsible Gaming page Find guidance on self-exclusion tools and access to professional help. Seeking help takes courage.

You'll find the cooling-off option in the Responsible Gaming section of Account Settings. You can take a break for anywhere between 24 hours and 30 days. You won't be able to log in during this period, and your account will be reactivated automatically once the time is up.

Change your password immediately and log out of all active sessions. Enable 2FA. If you are concerned about an underage child accessing the account, contact support — we will take immediate action.